pk3333 Privacy Policy

When you create a pk3333 account, we collect the following information to establish and verify your identity:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postal code
• Email address
• Mobile phone number
• Username and password (password is stored in hashed form and is never readable by pk3333 staff)
• Copies of identity documents (national ID card, passport, or other government-issued photo ID) where requested for verification

To facilitate deposits and withdrawals, we collect and retain transaction records including:

• Payment method details (bKash account number, Nagad account number, Rocket account number, Upay reference, bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history associated with your account
• Account balance records for audit and dispute resolution purposes

pk3333 does not store full card numbers or bank PIN codes. Payment data is processed through encrypted channels and is handled in accordance with applicable payment industry security standards.

As part of delivering a fair and secure gaming environment, pk3333 automatically records the following activity data whenever you use the platform:

• Games played, bet amounts, bet outcomes, and session durations
• Sports betting selections, odds accepted, and settlement results
• Bonus claims, wagering progress, and promotional participation history
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session time alerts activated)

This data is used to operate your account accurately, resolve disputes, detect fraud, and fulfil our responsible gaming obligations.

When you access pk3333, our systems automatically collect certain technical information about your device and connection:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, time spent on page, and navigation path through the site
• Session start and end times
• Referral source (how you arrived at pk3333.app)

This technical data is used to maintain site security, detect suspicious access patterns, optimise platform performance, and improve the overall user experience.

When you contact pk3333 support or respond to platform communications, we collect and retain:

• The content of your messages, complaints, or enquiries submitted to [email protected]
• Support ticket history and resolution records
• Your responses to any surveys or feedback requests (where participation is voluntary)
• Records of any promotional communications you have opted into or out of

pk3333 may share your personal data with the following categories of third party, strictly on a need-to-know basis and only to the extent required for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank partners receive only the transaction data necessary to process your specific payment instruction.
• Identity verification providers: Where third-party KYC (Know Your Customer) services are used to verify identity documents, only the documents you submit are shared, under strict data processing agreements.
• Fraud prevention and security services: Aggregated or anonymised technical data may be shared with fraud detection partners to protect the platform and its players.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers required to deliver their games. They do not receive your full personal profile.
• Legal and regulatory authorities: pk3333 will disclose personal data to law enforcement, courts, or regulatory bodies when required to do so by applicable law, a court order, or other binding legal obligation.

No personal data is ever sold, rented, or traded to any party for commercial marketing or advertising purposes.

You have the right to request a copy of the personal data pk3333 holds about you. We will provide this information within a reasonable timeframe following receipt of a valid written request submitted to [email protected].

If any personal data held by pk3333 is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly through your account settings, or contact support for assistance with information that cannot be self-edited.

You may request deletion of your personal data. pk3333 will action such requests where we are not required by law to retain the data. Note that financial transaction records and identity verification documents must be retained for a minimum period to comply with anti-money laundering and legal obligations. Where full deletion is not possible, we will anonymise your data to the fullest extent permitted.

You may request that pk3333 restrict processing of your data in certain circumstances — for example, while a dispute about data accuracy is pending. You also have the right to object to processing carried out on the basis of legitimate interest, where you believe your interests override ours. Submit such requests in writing to [email protected] with a clear description of the restriction or objection you are raising.

Where pk3333 processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe option in any marketing email. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

Where technically feasible, you may request that pk3333 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. Submit portability requests to [email protected] with the subject line "Data Portability Request".